Healthcare Customer Service Advocate - Remote from Bali

Join Imagenet Phils., Inc. as a Healthcare Customer Service Advocate and play a pivotal role in delivering exceptional support to healthcare providers. This remote position allows you to work from the vibrant locations of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As part of our team, you'll be the first point of contact for our healthcare clients, ensuring their needs are met with the highest level of professionalism and care.

At Imagenet Phils., Inc., we are committed to revolutionizing healthcare services through innovative technology and exceptional customer service. Our mission is to empower healthcare providers with the tools they need to deliver the best possible care to their patients. As a Healthcare Customer Service Advocate, you will be at the heart of our customer support team, handling inquiries, resolving issues, and providing guidance to ensure a seamless experience for our clients.

In this role, you will use tools like Zendesk, Salesforce, and our proprietary CRM system to manage customer interactions efficiently. You'll also have the opportunity to work with a diverse team of professionals, contributing to our ongoing success and growth.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to healthcare providers, ensuring their inquiries and issues are resolved promptly and professionally.
• Manage customer interactions through Zendesk and Salesforce, maintaining accurate records and tracking customer satisfaction.
• Assist in the onboarding process for new healthcare clients, ensuring they have a smooth transition to our services.
• Collaborate with the sales and support teams to address customer needs and escalate issues as necessary.
• Monitor customer feedback and use it to improve our services and processes.
• Stay updated with industry trends and best practices in healthcare customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures related to customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Strong communication and interpersonal skills, with the ability to handle sensitive and complex customer issues.
• Proficiency in English, both written and spoken.
• Experience with CRM systems, such as Salesforce or Zendesk, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Knowledge of healthcare regulations and best practices.
• Ability to work remotely and manage time effectively.

🛠️ Keahlian

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