IT Service Desk Engineer - First Line Support (Bali, Indonesia)

Join OCS, a global leader in facility management and business process outsourcing, as our IT Service Desk Engineer in Bali, Indonesia. In this critical role, you will serve as the first point of contact for technical support, ensuring seamless IT operations for our clients across various industries. With a strong focus on customer satisfaction and efficient problem resolution, you will be part of a dynamic team dedicated to delivering exceptional service. OCS provides a supportive and collaborative work environment, offering opportunities for professional growth and development.

As an IT Service Desk Engineer, you will handle a wide range of technical issues, from hardware and software problems to network connectivity issues. You will use tools like ServiceNow, Jira, and remote desktop software to manage and resolve tickets efficiently. This role is perfect for someone looking to start their career in IT support with a company that values its employees and offers competitive compensation.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, ensuring prompt and efficient resolution of IT issues.
• Manage and track IT service requests and incidents using ServiceNow and Jira.
• Document and maintain detailed records of all IT support activities.
• Escalate complex issues to the appropriate technical teams for further resolution.
• Conduct regular system checks and updates to ensure optimal performance.
• Collaborate with internal teams to ensure smooth IT operations and support business continuity.
• Participate in continuous improvement initiatives to enhance service quality.
• Provide training and support to end-users on IT tools and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a related role.
• Proficient in using ServiceNow and Jira for IT service management.
• Familiarity with remote desktop software and other common IT tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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