Crew Outlet - Customer Service & Barista

Join Kae Kopi Surabaya as a Crew Outlet and become part of a dynamic team dedicated to delivering exceptional coffee experiences! We are looking for passionate individuals who thrive in a fast-paced environment and enjoy connecting with customers. This role offers a unique opportunity to grow within a well-established coffee chain, with a focus on customer service and barista skills. Located in the heart of Surabaya, our outlet is a vibrant hub where every day is filled with the aroma of freshly brewed coffee and the warmth of customer interactions.

As a Crew Outlet, you will be at the forefront of our operations, ensuring that every customer leaves satisfied and eager to return. Your daily tasks will include preparing and serving delicious coffee drinks, engaging with customers to understand their preferences, and maintaining a clean and inviting workspace. This role is perfect for those who are enthusiastic, adaptable, and eager to contribute to a thriving coffee culture.

📋 Tanggung Jawab Pekerjaan

• Prepare and serve a variety of coffee drinks with precision and creativity.
• Engage with customers to understand their preferences and ensure a memorable experience.
• Maintain a clean and organized workspace, including coffee equipment and serving areas.
• Assist in inventory management and restocking coffee supplies as needed.
• Follow health and safety protocols to ensure a safe working environment.
• Collaborate with the team to achieve daily sales targets and operational goals.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a customer service or barista role, preferably in the coffee industry.
• Strong communication skills and the ability to engage with a diverse range of customers.
• Basic knowledge of coffee brewing techniques and equipment.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with point-of-sale (POS) systems and basic inventory management software.
• High school diploma or equivalent experience.
• Enthusiasm for coffee and a passion for providing excellent customer service.
• Ability to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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